Humance is a dynamic business- and human-driven consulting firm. We work at all levels to challenge the status quo and help organizations drive performance through meaningful culture.
- Number of vacancies: 1
- Job type: Full-time permanent
- Start date: As soon as possible
- Location: Greater Montreal area
Humance is a dynamic business- and human-driven consulting firm. We work at all levels to challenge the status quo and help organizations drive performance through meaningful culture.
At Humance, our people are the foundation of our success. Your skills will be great assets in our collaborative and complementary work environment.
Position summary
Reporting to the IT Director, the successful candidate will work closely with our external outsourcing team and our in-house application development and support team. They will play a strategic role and will leverage their versatility, proactivity, and autonomy to ensure the effective operation of our IT equipment and solutions. They will plan IT activities and manage IT operations and assets. In collaboration with external suppliers, they will be involved in the maintenance and evolution of our systems. We are looking for someone who wishes to continue to develop their skills and actively contribute to the evolution of our IT department.
Main responsibilities
- Maintain the electronic document structure (SharePoint in MS 365) and update it according to the organization’s needs
- Work with suppliers to resolve complex incidents on our internal systems
- Manage the procurement and inventory of hardware and licenses
- Update internal documentation and feed the department’s body of knowledge: guides, procedures, processes
- Participate in the development of special projects to improve internal tools (new or existing systems) and ensure sound technical management
- Monitor technological developments
- Write user guides and provide training in layman’s terms
- Oversee the processing of requests with our outsourcing provider
- Occasionally work at our various offices
Requirements
- 2-5 years experience in IT support, IT asset management or IT project coordination
- Good knowledge of Microsoft 365 (SharePoint, Teams, Exchange, etc.)
- Understanding of the Microsoft Active Directory environment
- Fluent in French and English
- Good communication skills
- Good project and task management skills
- High level of autonomy, initiative, and sense of priorities
- Comfortable working under tight deadlines
- Teamwork with a strong focus on kindness, collaboration, and inclusion
- Technological curiosity (training plan offered by Humance)
- Holding a Class 5 driving license
Assets
- Experience in a professional services company
- Excellent knowledge of Windows 10 operating systems
- Intermediate knowledge of networking and Windows Server 2012 and 2019
- Knowledge of mobility equipment (smartphones)
- Knowledge of VMware’s virtualization technology
- Knowledge of wired and wireless networking
- Knowledge of WAN (Internet and VPN)
- Knowledge of Datto RMM, Datto Backup, and Letsignit
- Fortinet equipment
Perks of joining our team
- A passionate, authentic, and dynamic team that works in a friendly environment where initiative and creativity are encouraged
- A renowned and growing business with a large client base
- Professional development opportunities to harness your natural talents and help the organization grow
- Competitive compensation package
- Full benefits
- Possibility of working remotely on occasion
